Nordic Chamber of Commerce would like to invite you to a Breakfast Briefing on topic
Artificial Intelligence and machine learning in IT Support. How to get there?
on September 7th at 8:30, in Hilton Old Town, V Celnici 7, Prague 1, meeting room CHOPIN
8:30 - 9:00 - Registration
9:00 - 10:00 - NNIT - Future of Service Desk
10:15 - 11:00 - itSMF - Support structure, current state and future planning
11:00 - 11:30 - Q&A
Lasse Lundemark, NNIT - The future of IT Support, what is the current way of supporting end-users and how will the service evolve towards machine leaning and artificial intelligence.
NNIT is the third largest Danish IT service provider with 3,000 employees focusing on supporting Northern European customers and international Life Science. In Czech Republic, we have over the past three year grown from 10 to 260 employees in our two offices in Prague and Olomouc and we plan to continue the expansion the coming years.
Company specializes in taking over our customers IT environment and running their infrastructure, applications and desktops as well as giving support in multiple languages including the Scandinavian. Further NNIT offers management and validation consultancy. The Company has a strong value proposition in delivering value adding, cost efficient services within the European Union from our Czech Republic offices.
Antonín Tesař and Frantisek Kohout, DHL: "Customer experience“ of Service Desk
a Patrik Šolc, itSMF - Do you want to be inspired by others regarding IT customer experience?
The itSMF® is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide. itSMF Czech Republic is a chapter of the international itSMF community (itSMF International). This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management “best practice”, standards and qualifications. The itSMF Czech Republic provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of “best practice”.